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Forum Discussion

rbkeep's avatar
rbkeep
Helpful | Level 5
5 months ago

When I try to upload content using the website, nothing happens.

Since last week I have been unable to upload any files to the Dropbox website. When I click 'upload or drop' and then choose 'file', nothing happens. I have tried clearing the browser (Chrome) cache ...
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  • Matt_DBX's avatar
    Matt_DBX
    5 months ago

    Hey rbkeep, Another engineer from Kevin's team here. We put in a fix today for a related issue, and I think it may also help with the issue you've been seeing. It should be live on the site as of when I posted this message. Please let us know if you're still having trouble uploading later on today and we can continue to investigate.

    Thanks,
    Matt

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, rbkeep, let's see what we can find together about this! 

 

I know this  might sound trivial, but have you made sure your account has enough space? 

 

Does this happen when you try to upload content on a specific path of your account, or the results remain the same no matter the place you're trying to upload to? 

 

Let me know more, and we'll take it from there! 

rbkeep's avatar
rbkeep
Helpful | Level 5
5 months ago

Hi Megan,

 

Thanks so much for your reply.

 

I did verify that there's enough space. I've tried uploading files to a variety of folders and subfolders but nothing seems to work.

 

Thank you,

Rosanne 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey rbkeep, thanks for the heads up! 

     

    What happens if you use the desktop app to upload content? Do you have any issues then? 

     

    Have you also made sure to restore your browser to its default settings and make sure that you don't have any browser plugins that could be affecting Dropbox? 

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