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Forum Discussion
When I delete a file from the website/desktop app, the Dropbox app keeps syncing forever.
My Dropbox has worked smoothly for years, but I recently had a sync issue with the deleted files.
When I delete a file either from the desktop or the website, it will not sync. Then, Dropbox keeps syncing forever with uploading/downloading shown with the icon. The downloading/uploading file number increased when I deleted more files.
There is no sync issue at all when I add a file, either from the desktop or the website. The sync of the newly added file was quick and smooth.
I have tried all the methods I can find (sign app out/in, select sync, fix hard link, fix permission, reinstall Dropbox), but none work. There is no disk space issue or internet issue. Ask the Dropbox support team twice, but the issue was not solved. Frustrated and looking for help here. Thanks in advance.
- Megan
Dropbox Staff
Hey DB01, let's jump right into this!
So, if I understand this correctly the app won't sync deletions you make either online or through the desktop app, right?
Would you mind clarifying how long this has been happening for? Also, what is your OS, along with the version of the Dropbox app that you're using on your device?
You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi.
Keep me posted!
Thanks, Megan, for the reply.
Yes, it seems a sync issue with deletion. It started around July.
The OS is Win 11 (updated to date); the Dropbox 206.4.6506
- Nancy
Hope it’s alright to jump in, DB01. Out of curiosity, do you have any other computers linked to the same Dropbox account?
If yes, I’d like to make sure this isn’t happening on all of them.
When reinstalling Dropbox, did you completely remove the app from your device, or just update it by using this link?
Finally, since we've had a new stable version released recently, can you try to update your Dropbox app to it and let me know if the issue still persists?
