We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Åke E.'s avatar
Åke E.
Explorer | Level 4
9 years ago

What to do with conflicted copies?

Our office has two desktop computers. Both of them access the same Dropbox. No mobile devices or other computers are involved. In the Dropbox there is a database. The database is _never_ used fro...
  • Rich's avatar
    9 years ago

    Åke E. wrote:

    We are also confused because "conflicted copies" should not appear unless two people worked on the database at the same time. So why does this happen?


    A conflicted copy occurs when a file has been changed from multiple locations. Something has to have the file open in multiple locations for the conflict to occur. A file doesn't necessarily need to change for a conflict to occur. Simply opening it can cause it, especially in Microsoft products which modify a file simply by opening it, even if you don't save it.

     

    The only way to know which one contains the correct data is to open both and compare them. Also note that it's not recommended to use database files within Dropbox specifically for this very reason.

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!