We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Waiting to sync...taking 4 days and still no network activity
Hello,
I have been trying to sync a large backup file to my Dropbox account for 4 days and after a 30 minute period of 'Indexing', disk activity stops (Task Manager) and my system sits id...
- Jay - thanks, actually a ticket was already opened and have been replying to that as well. Still no progress/improvement but thank you for your help!
John
Hi Jay - I did switch the early release Preference to 'Off' today and downloaded the current release of the Dropbox app. to my desktop. Unfortunately, the large backup file I am trying to put in Dropbox is still 'Uploading' with no network activity. The release of the Dropbox app. I am currently running is '98.4.158'.
Thank you.
John
Thank you.
John
Jay
Dropbox Staff
Dropbox StaffCould you try emptying the cache folder to see if this helps?
If need be, try moving the file out of the Dropbox folder and back in again.
- Hi Jay, I tried this before as well...I cleared the .dropbox.cache folder again this morning and noticed the Dropbox service restarted in my system tray. After restarting though, the status changed to 'Uploading 2 files @ 276 Kbps...' and then after 5 seconds changed to 'Uploading 2 files...'. There is no network activity (uploading) currently and the Dropbox processes on my computer are 'idle'.
John- Jay
Thanks for the info. I'd recommend getting in contact with the support team directly in order to investigate this matter in more detail.
They should be able to assist you from there on.
- Jay - thanks, actually a ticket was already opened and have been replying to that as well. Still no progress/improvement but thank you for your help!
John
