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Forum Discussion

jb76's avatar
jb76
Helpful | Level 6
5 years ago

Waiting to sync...taking 4 days and still no network activity

Hello,           I have been trying to sync a large backup file to my Dropbox account for 4 days and after a 30 minute period of 'Indexing', disk activity stops (Task Manager) and my system sits id...
Desktop
Sync
  • jb76's avatar
    jb76
    5 years ago
    Jay - thanks, actually a ticket was already opened and have been replying to that as well. Still no progress/improvement but thank you for your help!

    John
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi jb76, thanks for joining the Community!

 

it looks like you’re running the beta version of the Dropbox desktop application.

 

To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here.

 

Let me know if the app is able to sync after that!

jb76's avatar
jb76
Helpful | Level 6
5 years ago
Hi Jay - I did switch the early release Preference to 'Off' today and downloaded the current release of the Dropbox app. to my desktop. Unfortunately, the large backup file I am trying to put in Dropbox is still 'Uploading' with no network activity. The release of the Dropbox app. I am currently running is '98.4.158'.

Thank you.

John
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Could you try emptying the cache folder to see if this helps?

     

    If need be, try moving the file out of the Dropbox folder and back in again.

    • jb76's avatar
      jb76
      Helpful | Level 6
      5 years ago
      Hi Jay, I tried this before as well...I cleared the .dropbox.cache folder again this morning and noticed the Dropbox service restarted in my system tray. After restarting though, the status changed to 'Uploading 2 files @ 276 Kbps...' and then after 5 seconds changed to 'Uploading 2 files...'. There is no network activity (uploading) currently and the Dropbox processes on my computer are 'idle'.

      John
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for the info. I'd recommend getting in contact with the support team directly in order to investigate this matter in more detail. 

         

        They should be able to assist you from there on.

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