You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
rowan_bradley
11 months agoExplorer | Level 3
Two Dropbox folders
I have discovered that I have two dropbox folders, one at C:\Users\Rowan\Documents\Dropbox, and the other at D:\XPS_8700 Extended Files\Users\RowanB\Documents\Dropbox. Both show with the Dropbox icon...
rowan_bradley
Explorer | Level 3
When I open the Dropbox application, I get 4 menu items:
File
Home
Share
View
None of these contains any reference to Preferences. How do I find Preferences?
Thank you - Rowan
rowan_bradley
11 months agoExplorer | Level 3
I found it now. It says that the Dropbox folder location is C:\Users\Rowan\Documents\Dropbox. This is obviously not what I want. How do I change it, and get rid of this folder, without risk of losing files?
Thank you - Rowan
- Rich11 months agoSuper User II
rowan_bradley wrote:
I found it now. It says that the Dropbox folder location is C:\Users\Rowan\Documents\Dropbox. This is obviously not what I want.
Since you've said you've been using the D drive Dropbox folder, the first thing you need to do is make sure that all of the files in that folder are showing in your account and synced. I'd sign in to the Dropbox website and see if any of the files that you've recently added to your Dropbox folder are showing in your account.
If the files aren't showing in your account, and I doubt they will be since the active Dropbox folder is on your C drive, you'll need to move or copy them to the Dropbox folder on your C drive and allow them to sync.
Once you've moved/copied your files and they have finished syncing, rename the D drive Dropbox folder to Dropbox.OLD. Go into Preferences within the Dropbox app and click on the Sync tab, then click on the Move button and specify the new location for your Dropbox folder. This will move the Dropbox folder from your C drive to wherever you want it to be. This is the only way to move the Dropbox folder. Give it time, especially if your Dropbox is large. It will take time to move and index your files. LET IT WORK.
Once you have everything the way you want and you've made sure that you have all of your files in your account, you can delete the Dropbox.OLD folder, though I'd leave it alone for a while, just to be sure.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!