You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DigiluxAmsterdam's avatar
DigiluxAmsterdam
Explorer | Level 4
4 years ago

Turn off hard drive back up

Hello, juts tried the new feature hard drive back-up. You can eve choose folders. So I picked my most important folder, my main dj folder with 300gb music. But dropbox is doing  something with that folder, now in my dj program over 600 files are missing. Currently trying to repait this. Although I see the icon from the folder in my on line folder, in my desktop app I can't find the setting to turn this back -up future off. I can find the settings for desktop back up, but this is an external drive.

Online help article says you can pause the back-up. But I want to cancel it, anyone knows how?

 

Thanks

Desktop
Sync
  • Hannah's avatar
    Hannah
    4 years ago
    Hey DigiluxAmsterdam, thanks for reaching out to our Community!

    When it comes to the external drive backup, even though there's no specific button, you can just delete the backup folder from Dropbox to stop the backup.

    Deleting it in Dropbox will only delete it from there, not your external drive.

    Let me know if you have any questions.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey DigiluxAmsterdam, thanks for reaching out to our Community!

    When it comes to the external drive backup, even though there's no specific button, you can just delete the backup folder from Dropbox to stop the backup.

    Deleting it in Dropbox will only delete it from there, not your external drive.

    Let me know if you have any questions.
  • JodiB's avatar
    JodiB
    Explorer | Level 3
    3 years ago

    In October 2021, I installed Dropbox on my laptop. During the installation process, I assume I chose for Dropbox to backup my computer. When the backup happened, all of my files, pictures, videos, documents, etc. were removed from my laptop. To this day, I don't know where to find my stuff. My pictures are what I would really love to have back. Does someone know how to walk me through finding my files and restoring them back to my laptop? I need HELP!!! Y'all I am heartbroken because my pictures are gone from my computer!

     

    Also gone are designs I created for vinyl, sublimation and embroidery work for my side business. Sickening!!!

     

    Please help me someone!!!!!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey there, JodiB, how are you today? 

       

      You can always find out more, and disable your Backup in order for you to move the files back to where they were, in this Help Center article. 

       

      Give it a look, and if you have any questions, let me know. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!