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Explorer | Level 3

10 days ago

The status of my backup is "unlinked" - how to relink?

During my backup, my device became "unlinked" but still seems to have backed up. Here is a screenshot. I don't see any options in the 3 dots other than download or delete. How to "relink"?

desktop

Dropbox Backup

Hannah

Dropbox Staff

10 days ago

Hey Marc von Amsberg, thanks for reaching out to the Dropbox Community.

Is this a screenshot of what you see in your backups page online?

What about the device itself? What do you see when you go to the backups tab in the app's preferences on that computer?

Let me know and we'll go from there.

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Here is a screenshot. I don't see any options in the 3 dots other than download or delete. How to \"relink\"? \n \n ","body@stringLength":"577","rawBody":"

During my backup, my device became \"unlinked\" but still seems to have backed up. Here is a screenshot. I don't see any options in the 3 dots other than download or delete. How to \"relink\"?

\n\n

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During my backup, my device became \"unlinked\" but still seems to have backed up. Here is a screenshot. I don't see any options in the 3 dots other than download or delete. How to \"relink\"?

\n\n

"},"Conversation:conversation:827755":{"__typename":"Conversation","id":"conversation:827755","solved":false,"topic":{"__ref":"ForumTopicMessage:message:827755"},"lastPostingActivityTime":"2025-03-25T05:33:10.234-07:00","lastPostTime":"2025-03-25T05:33:10.234-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:827755":{"__typename":"ModerationData","id":"moderation_data:827755","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjc3NTUtQmtURU5U?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjc3NTUtQmtURU5U?revision=2","title":"image.png","associationType":"BODY","width":556,"height":261,"altText":""},"Revision:revision:827755_2":{"__typename":"Revision","id":"revision:827755_2","lastEditTime":"2025-03-24T15:03:03.174-07:00"},"ForumReplyMessage:message:827761":{"__typename":"ForumReplyMessage","id":"message:827761","conversation":{"__ref":"Conversation:conversation:827755"},"author":{"__ref":"User:user:696151"},"revisionNum":1,"uid":827761,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: The status of my backup is \"unlinked\" - how to relink?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:827761"},"parent":{"__ref":"ForumTopicMessage:message:827755"},"body":"

Hey Marc von Amsberg, thanks for reaching out to the Dropbox Community.

Is this a screenshot of what you see in your backups page online?

What about the device itself? What do you see when you go to the backups tab in the app's preferences on that computer?

Let me know and we'll go from there.

","body@stringLength":"832","rawBody":"

Hey , thanks for reaching out to the Dropbox Community.

Is this a screenshot of what you see in your backups page online?

What about the device itself? What do you see when you go to the backups tab in the app's preferences on that computer?

Let me know and we'll go from there.

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