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Internazionale's avatar
Internazionale
Explorer | Level 3
2 years ago

Temporary files are created for Office files only in the Dropbox folder

good morning, I need your help.   I use dropbox for job, from the account that my boss created for us, we have shared dropbox, so if I change o cancel a file, every people see that changement of ...
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Christine2024's avatar
Christine2024
Explorer | Level 3

Hi, I m using Windows OS. Recently a temp file will be created every time I save a Microsoft office file and it needs to be manually deleted.

 

At first I thought it was MS Office's error, so I contacted MS office 365 support. However, after running several tests, we found that temp files will be created only when: 

 

1. The document is created within Dropbox environment

 

2. The document was initially created on other directories like Desktop, Documents, etc., and then moved into Dropbox. Even if they are moved out of the Dropbox later, they will still create temp file when saved

 

The temp files do not have any content. According to MS support, they were created for AutoSave function, but should be invisible or automatically deleted after the documents were saved and closed.

 

What is possibly the reason behind? And how can I fix it so that there is no temp file seen in Dropbox?

 

Thanks, 

Christine

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Christine2024, thanks for reaching out to us.

 

I moved your post to a thread that has some info relevant to your query.

 

Can you try Walter's workaround above, to see if that helps?

  • Christine2024's avatar
    Christine2024
    Explorer | Level 3
    7 months ago

    Hi Hannah,

     

    Thank you for your quick reply!

     

    I have tried Walter's method (pausing syncing - editing / saving document - resuming syncing). The temp file will still pop up after the syncing is resumed. And since I am using Dropbox for work which requires short turnaround time, it's not easy for me to perform those steps every time I edit files.

     

    I understand that temp files are created by MS office apps instead of Dropbox, but this issue only happens in my Dropbox. There's no temp file created after saving files on Desktop or OneDrive. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for getting back to me, Christine.

       

      Just to check, if you simply close the Dropbox app and try to replicate the issue, does it persist?

      • Christine2024's avatar
        Christine2024
        Explorer | Level 3
        7 months ago

        Hi Hannah, I tried uninstalling & reinstalling Dropbox on my PC and the same issue still exist.

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