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Forum Discussion
Syncing issue with Zscaler
I use Dropbox on my work-issued computer (on which I do not have admin rights), and ever since my employer installed Zscaler, my Dropbox won't sync and I'm getting the message: "can't establish secur...
Hey there ctbird - sorry to hear about this.
As the Dropbox client (i.e. our desktop app) uses SSL to establish a secure connection to our servers your system time should be correct and your security applications such as Zscaler should allow Dropbox to connect. To learn more, please see our Help Center article here: https://help.dropbox.com/sync/files-not-syncing
Keep me posted on your progress!
This same issue just hit me. I was actually working in Dropbox when our IT department pushed out the installation for Zscaler. As Zscaler installed, I immediately watched Dropbox lose its connection and it hasn't come back (after multiple reboots). I've followed the link you posted to the Help Center article. My system date/time are correct. I've checked the proxy settings as suggested. IT said Dropbox is not on the list of blocked sites. Still can't establish a connection.
Any other ideas?
Walter
Dropbox Staff
Dropbox StaffSorry to hear that sbbish - can you ensure that there's no antvirus, firewall or VPN/proxy setting that could be causing this?
I'm also wondering, does the issue persist without Zscaler running?
PS: Are you able to access our official domains through a web browser normally?
There ARE firewalls and AV software running, but those haven't changed in a few years. Dropbox connectivity died immediately when Zscaler finished installing. I cannot disable Zscaler or the AV software as those are controlled by IT.
I CAN access Dropbox domains through the web. It is just the Windows 10 desktop app that insists it can't connect because it says the computer's date and time are incorrect (they ARE correct).
- Walter
At this point I'm fairly sure that Zscaler is the cuplrit sbbish - I'd suggest contacting them to see what could be causing ths. You might want to take a look at this resource as well.
I hope this helps to some extent and please keep me posted on your findings!
IT made the changes to the Zscaler policy per the resource link you provided. Still no luck. I still get the error "Can't establish secure internet connection."
