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leoltwang's avatar
leoltwang
New member | Level 2
2 years ago

syncing issue, problem with VPN?

dropbox not syncing for some time now, forever stuck on indexing 39 files, tried to quite and reopen, installed the latest version, turn vpn off and on,  no luck still 

Desktop
Sync
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi leoltwang , thanks for bringing this to our attention.

     

    What OS version are you currently running on your computer?

     

    Do you see which files or folders in your Dropbox folder have a syncing icon on them?

     

    This will help me to assist further!

  • Amrel1s's avatar
    Amrel1s
    New member | Level 1
    21 hours ago

    If you're having trouble syncing and think the VPN might be causing it, it could mess with your connection. Sometimes, VPNs slow things down or change your location, which affects how services sync. If you're using a free VPN, that might add more problems, especially if the server load is high. 

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