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Forum Discussion

care4rei's avatar
care4rei
Explorer | Level 3
6 years ago

Syncing issue on macOS 10.15 Catalina

I have a trouble of dropbox syncing on macOS 10.15 Catalina.When I restart my macbook pro, dropbox starts syncing all the time and it shows all my files in dropbox is syncing.The syncing may take a l...
Desktop
Mac
Sync
  • Jane's avatar
    Jane
    6 years ago
    Hey J-Sync, thanks for staying in touch here! 
     
    As a follow-up step, I’d recommend unlinking & relinking your account on your Mac once, since it recreates the local database. Can you let me know if you’ve already done that? 
     
    You could also check out the steps below. Please note that it is very important to follow these steps specifically as failure to do so may result in other issues:
     
    #1. Make sure the Dropbox desktop application is running & click on the Dropbox icon in your menu bar. → Then click next to your profile picture in the Notifications panel. 
    #2. Select 'Preferences' & then navigate on the 'Account' tab.
    #3. Hold down the 'Option/Alt' key. 
    #4. Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key. 
    #5. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones. 
     
    Once you get a chance to have a look at my pointers, please keep me updated on the results!
care4rei's avatar
care4rei
Explorer | Level 3
I just resolved the problem by reinstall macos catalina.I'm disappointed with the official Dropbox support,many people here have the same problem,but they didn't offer any helpful solution.
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello everyone OBOFR Zbig!

Syncing is a process that can fail due to various reasons.  It would be great to provide  more details so that I can identify the cause of the issue and understand if you are all facing the same.

If the issue described is the same for all, we can offer one solution, but if not I will be happy to troubleshoot with all of you. Please get back to me with additional information.

woman detective

Thank you!

P.S. care4rei thanks for letting us know how you solved this and your feedback.folded hands 

 

  • Zbig's avatar
    Zbig
    Explorer | Level 4
    6 years ago

    After the latest system update everything works fine - without any action from my side.

      • chrisacam's avatar
        chrisacam
        Collaborator | Level 8
        6 years ago

        There is a problem with the App in Catalina, well more to do with the Mac OS new security features actually.

        I fixed my sync issue, which is as described above exactly, by doing the following:

        System Preferences>Security & Privacy>Privacy - Select Full Disk Access from the left and ensure that the Dropbox App has it's box ticked (you will need to click the locked padlock at the bottom of the window to put a tick in the box.

        No need to uninstall / reinstall as others have suggested, for some reason Catalina defaults the Dropbox App to not having full disk access and you need to maually change that.

        Chris

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