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Forum Discussion
Syncing is failing in one computer
Hello, I have Dropbox installed on both my desktop and laptop computers. The synchronisation of folders and files between the two has always worked well. However, recently, the laptop has stopped sy...
Megan
Dropbox Staff
Dropbox StaffHey Alfredo Lavalley, thanks for the screenshot!
Can you also clarify the OS you're using on the MacBook Air M1 laptop?
I would like for you to locate your Dropbox icon on your menu bar, next to your WiFi and hover your mouse there.
That should give you the version, and also syncing status of the app at the moment. Can you share that with me?
Hi Megan, thank you for your message.
My operating system is macOS Ventura, and as you requested, I have attached a screenshot of the current version of Dropbox.
Thanks in advance for your assistance,
Alfredo
- Hannah
Thanks for that, Alfredo Lavalley!
Can you check this article that has a few troubleshooting steps for syncing issues and let us know if it helped?
Especially, make sure to check that the Dropbox app has full disk access on the laptop.
