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Forum Discussion

Starski's avatar
Starski
Explorer | Level 4
3 years ago

Synchronisation issue

I use dropbox since years on 3 devices (PC, laptop and mobile app). I work mostly on my PC. Since a while (almost 6 months) synchronisation does not work properly. Mobile app does partially work (ver...
Desktop
Mobile
Sync
Web
  • Walter's avatar
    Walter
    3 years ago

    Have you made sure that the desktop app is running and syncing your changes normally Starski? 

     

    Is it up to date in your taskbar or still syncing perhaps? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Starski, sorry to hear about your syncing issue.

 

Could you please let us know some additional information so that we can assist further?

 

For example, what is the exact OS of your devices and the version of the Dropbox app installed there?

 

Are you seeing the exact same files when you log into your account from a web browser from all devices?

 

Any additional information or screenshots will be more than welcome!

Starski's avatar
Starski
Explorer | Level 4
3 years ago

Hi Walter

 

thank you for your answer.

 

Today I updated document "Eigenheim Cost Split". I deleted the version fom 18.09. and renamed the other one (previously with conflict name). This update was done more than 2 hours ago.

 

 

 

Online the old strucutre is still not updated. The old file is not deleted and the renaming did not take place.

 

The mobile version shows the same data as the online version. So I guess the dropbox from my PC does not synchronize and upload.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Have you made sure that the desktop app is running and syncing your changes normally Starski? 

     

    Is it up to date in your taskbar or still syncing perhaps? 

    • Starski's avatar
      Starski
      Explorer | Level 4
      3 years ago

      Thank you. That solved the issue.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Happy to hear that Starski 

         

        See you around the Community and take care!

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