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Forum Discussion
Sync is getting stuck and won't complete
Sync never finishes, Every morning I check the status in the Dropbox app. It's the same 26GB that never completes. I am only using 32% of my Dropbox account, so it's not the size. I'm up to date ...
You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help.
Have you rebooted your computer at all lately by the way?
Hi,
Since early this morning (in France : 12 hours), my files and folders synchronise between my computers and iPhone, but on a Mac book pro (14.1.1 OS) Dropbox keeps on sinking (the icon of Dropbox on toolbar is stalled in sync position).
It has occurred after I unshared a few folders, and affects only one computer (the other device are doing fine)…
It is a bit frightening and annoying too.
Can you help ?
Forgive my clumsy French English !
And I did not find a correct label to this question…
- Hannah
Dropbox Staff
Sorry to hear about this, Michel G.7.
If you simply hover over the Dropbox icon in your menu bar, which version of the app do you see, and what's the exact sync status?
Also, if you click on the Dropbox icon, then on your profile pic and then on "view sync issues", do you see anything there?
- Hi, and thank you,
The version number is : 187.4.5691
The sync status is as on the screen capture : synchronisation (in French).
No sync issues.- Megan
Hi Michel G.7, can you try to make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then close and start the Dropbox app again?
Also, can you please right click on your local Dropbox folder, go to “Get info”, and send me a screenshot of the next window you’ll see?
