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Forum Discussion
Sync is getting stuck and won't complete
Sync never finishes, Every morning I check the status in the Dropbox app. It's the same 26GB that never completes. I am only using 32% of my Dropbox account, so it's not the size. I'm up to date ...
You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help.
Have you rebooted your computer at all lately by the way?
Hi,
I'm finding that my syncing is stuck at 15,000 roughly, and when looking at the dropbox control panel, it's stating that a few files are "waiting to sync".
I have tried everything at this stage, including;
- Clear dropbox cache
- Restart dropbox
- Delete and re-add files to dropbox
- No syncing issues present
Could anyone help me resolve this? I have just subscribed to a 2TB version for my business and since then it appears none of my files are syncing. I work from home on my PC, where I add, delete and edit files via dropbox, but I need access to the same folders and files when out on site or at our office. I can't fix this issue myself, so any help would be greatly appreciated.
I look forward to a response.
Thank you.
- Megan
Dropbox Staff
I currently have the above information showing on my tray when I hover over it. It's been stuck here for a few weeks now. I stop syncing and deleted some of the files that were syncing last week, but it's now stuck on the next files which are .mov files. It cycles with different estimated times as well, but doesn't appear to actually be syncing anything at all.
I'm not sure where to find the version of the app. Could you point me in the right direction.
Many thanks.
- Nancy
Hi from me too, JasonC32!
You can check your app’s version by hovering over the small Dropbox icon in your system tray (right before you open the menu showing in your screenshot).
Just to clarify, does the number of the syncing files seem to change at all, or is it completely stuck?
Also, the .mov files that you’re having trouble syncing at the moment, can you let me know what’s their approximate size?
