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Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
Sync
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

mskogly's avatar
mskogly
Explorer | Level 4

Followed this but there is no cache folder. I am struggling to get some folders to update to make the files available locally, not online. Been having lots of problems with Dropbox the last few days. It says syncing but nothing happens. Local changes not reflected on dropbox.com. Tried reinstalling, tried changing selective sync, even tried copying out the files and . Seems super unstable. Would love to have more verbose command line option to view exacly what the osx app is working on at any given time. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey mskogly, thanks for bringing this to our attention.

 

Can you please let us know which version of the Dropbox app you're running, by hovering over your Dropbox icon, and what your computer's OS version is?

 

If you give Dropbox full disk access, does it help with the syncing issue?

  • mskogly's avatar
    mskogly
    Explorer | Level 4
    2 years ago

    OSx v 13.1 (22C65)
    Dropbox version 18.4.5678

    I believe the access is set correctly. Dropbox is writing to the folders just fine, it is just hung up in some way. 
    I left it running overnight but it is still in Syncing mode, says synchronizing 1 file, same as when I left work yesterday. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi mskogly, are you able to see which file isn't able to sync from within Finder?

    • mskogly's avatar
      mskogly
      Explorer | Level 4
      2 years ago

      After digging a bit, and finding instructions for setting permissions for my specific version of osx, I was able to get it working again. So yes, just a permission issue. The instructions I found first mentioned settings I couldnt find on my machine, plus the OS language (Norwegian) didn´t help. 

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