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Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
Sync
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

mskogly's avatar
mskogly
Explorer | Level 4
2 years ago

Followed this but there is no cache folder. I am struggling to get some folders to update to make the files available locally, not online. Been having lots of problems with Dropbox the last few days. It says syncing but nothing happens. Local changes not reflected on dropbox.com. Tried reinstalling, tried changing selective sync, even tried copying out the files and . Seems super unstable. Would love to have more verbose command line option to view exacly what the osx app is working on at any given time. 

  • mskogly's avatar
    mskogly
    Explorer | Level 4
    2 years ago

    Update. Some of the files in the same folder has icons for both Available offline and Online only. At the same time. That is truly weird. 

    https://help.dropbox.com/sync/macos-sync-icons

    The menu bar also shows the Syncing icon, and the status says Syncing but it doesnt show the normal number of files it it working on. Do not sure what is going on, if anything. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey mskogly, thanks for bringing this to our attention.

     

    Can you please let us know which version of the Dropbox app you're running, by hovering over your Dropbox icon, and what your computer's OS version is?

     

    If you give Dropbox full disk access, does it help with the syncing issue?

    • mskogly's avatar
      mskogly
      Explorer | Level 4
      2 years ago

      OSx v 13.1 (22C65)
      Dropbox version 18.4.5678

      I believe the access is set correctly. Dropbox is writing to the folders just fine, it is just hung up in some way. 
      I left it running overnight but it is still in Syncing mode, says synchronizing 1 file, same as when I left work yesterday. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi mskogly, are you able to see which file isn't able to sync from within Finder?

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