You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
Sync
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi joyce9282, sorry to see you're having trouble with our desktop app.

 

Can you please check the exact sync status and version of the app for me?

 

If you also click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything listed there?

 

Let me know what you find and we'll go from there.

joyce9282's avatar
joyce9282
Explorer | Level 3
2 years ago

Hi Megan,

 

I can see that dropbox is "syncing 163 files" and the version of my app is v165.4.4300.

 

I don't see any issues in "sync issues," please see the photo:

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi joyce9282, does it show how much time is remaining for the files to get synced in the bottom right of the desktop app, and how much data needs to be transferred, like in your first image?

    • joyce9282's avatar
      joyce9282
      Explorer | Level 3
      2 years ago

      I have now fixed the problem by: clicking Preference-Account-SignOut, and then sign in again, indexing. Thanks everyone for helping me!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!