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Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
Sync
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

joyce9282's avatar
joyce9282
Explorer | Level 3

Hi,

 

I have been trying to sync my files locally to dropbox, but see these 149 files to be synced for a few days. Even though it says only needs 43 min with 33MB files to be synced. The syncing process is going on and on with no progress. In the meanwhile, my newly added files to the dropbox folder are not automatically uploaded online, but I still can see in the shared folders, files added by other people are added to my folder locally. 

 

Could you please help me with this? I have been driven nuts. I have an account with 2TB of space and I am only using 1 TB so far.

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi joyce9282, sorry to see you're having trouble with our desktop app.

 

Can you please check the exact sync status and version of the app for me?

 

If you also click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything listed there?

 

Let me know what you find and we'll go from there.

  • joyce9282's avatar
    joyce9282
    Explorer | Level 3
    2 years ago

    Hi Megan,

     

    I can see that dropbox is "syncing 163 files" and the version of my app is v165.4.4300.

     

    I don't see any issues in "sync issues," please see the photo:

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi joyce9282, does it show how much time is remaining for the files to get synced in the bottom right of the desktop app, and how much data needs to be transferred, like in your first image?

      • joyce9282's avatar
        joyce9282
        Explorer | Level 3
        2 years ago

        I have now fixed the problem by: clicking Preference-Account-SignOut, and then sign in again, indexing. Thanks everyone for helping me!

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