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Forum Discussion
Sync is getting stuck and won't complete
Sync never finishes, Every morning I check the status in the Dropbox app. It's the same 26GB that never completes. I am only using 32% of my Dropbox account, so it's not the size. I'm up to date ...
You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help.
Have you rebooted your computer at all lately by the way?
Hello All,
I am using Dropbox on my macOS at it latest update and still it is showing some syncing files stuck. It seems to be stuck because I use all the suggested steps on the previous articles regarding this subject. Please help me to resolve this issue.
Regards,
- Megan
Dropbox Staff
Hey there, AlsubaieMohammed, welcome to our Community!
Can you please check the exact sync status and version of the app for me?
If you also click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything listed there?
Let me know more, and we'll take it from there!
Hello Megan,
The sync status is showing " Syncing 2 files" and also no listed issues on "view sync issues'
the version is : 163.4.5456
Kind regards,
Mohammed Alsubaie
- Megan
Hi AlsubaieMohammed, have you checked to make sure that there are no 'invalid characters' that could be preventing your files from getting synced?
If I were you, I'd also try to sign out, then back into the app.
