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Forum Discussion
petrusrung22
3 years agoExplorer | Level 4
Sync is getting stuck and won't complete
Sync never finishes, Every morning I check the status in the Dropbox app. It's the same 26GB that never completes. I am only using 32% of my Dropbox account, so it's not the size. I'm up to date ...
- 3 years ago
You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help.
Have you rebooted your computer at all lately by the way?
petrusrung22
Explorer | Level 4
There are no sync issues
I am on a Mac
Dropbox app version I think is 145.4.4921
Thanks
Walter
3 years agoDropbox Staff
Could you also post a screenshot of the app's exact status petrusrung22?
Is it 'up to date' or stuck at syncing a specific number of files?
- petrusrung223 years agoExplorer | Level 4
It is stuck on a 1.51 GB media file....stuck, meaning it is frozen on this file. That status of it has been frozen for days. If I could cancel the sync of this file I would.
- Walter3 years agoDropbox Staff
You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help.
Have you rebooted your computer at all lately by the way?
- DGr3 years agoExplorer | Level 3
The attached shows you what I am seeing. It is very strange as nothing like this has happened in the years I have been using Dropbox. All of a sudden, larger files are not syncing. If I remove the larger files, then smaller files will start syncing but if a large file is not syncing, smaller files behind it will not sync. I have rebooted and even reinstalled Dropbox.
- DGr3 years agoExplorer | Level 3
I have a similar issue but only for larger files (1MB and larger). Just started yesterday. I am using the Apple Mac version and have plenty of storage space.
- Walter3 years agoDropbox Staff
Glad to hear that DGr - thanks for keeping me in the loop too!
See you around the Community and have a lovely weekend!
- MikeA25233 years agoExplorer | Level 3
I ma having a similar issue. Except it's 2 files that won't finish syncing, and I cannot see what they are nor how large they are. But it does bog down my Mac. Sometimes I get the spinning wheel of death. When I go to pause the sync that will usually solve the slow problem, but it comes back after the sync is unpaused. This just started happening a couple weeks ago. Up until then, Dropbox worked like a charm.
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