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Forum Discussion
Sync is getting stuck and won't complete
Sync never finishes, Every morning I check the status in the Dropbox app. It's the same 26GB that never completes. I am only using 32% of my Dropbox account, so it's not the size. I'm up to date ...
You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help.
Have you rebooted your computer at all lately by the way?
Walter
Dropbox Staff
Dropbox StaffHi petrusrung22, sorry to hear about your syncing issue.
Could you let me know the app's exact status and version as shown in your system tray/menu bar?
Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option?
Are there any files listed there?
Let me know what you find, Peter.
There are no sync issues
I am on a Mac
Dropbox app version I think is 145.4.4921
Thanks
- Walter
Could you also post a screenshot of the app's exact status petrusrung22?
Is it 'up to date' or stuck at syncing a specific number of files?
It is stuck on a 1.51 GB media file....stuck, meaning it is frozen on this file. That status of it has been frozen for days. If I could cancel the sync of this file I would.
- Walter
You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help.
Have you rebooted your computer at all lately by the way?
