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Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
Sync
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi petrusrung22, sorry to hear about your syncing issue.

 

Could you let me know the app's exact status and version as shown in your system tray/menu bar?

 

Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option?

 

Are there any files listed there?

 

Let me know what you find, Peter. 

  • petrusrung22's avatar
    petrusrung22
    Explorer | Level 4
    3 years ago

    There are no sync issues

     

    I am on a Mac

     

    Dropbox app version I think is 145.4.4921

     

    Thanks

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Could you also post a screenshot of the app's exact status petrusrung22?

       

      Is it 'up to date' or stuck at syncing a specific number of files? 

      • petrusrung22's avatar
        petrusrung22
        Explorer | Level 4
        3 years ago

        It is stuck on a 1.51 GB media file....stuck, meaning it is frozen on this file.  That status of it has been frozen for days.  If I could cancel the sync of this file I would. 

         

         

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