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wecine's avatar
wecine
Helpful | Level 6
3 years ago

Sync icon missing in finder

Hi, 

 

I use to see sync icons in the finder on my mac. Now the dropbox app on my computer is not showing these icons, so it's very hard to tell what is synced locally versus what is synced online only.  Did dropbox do away with these tools? Also, did the dropbox app change? It now feels like it's just buried in my finder, whereas it use to be a stand alone application. 

  • Oddly enough, this has been a problem for weeks, but as soon as I go to message the community, it starts working again. I now see the sync icons in my finder window. All is well with the world! Thank you for the follow up. 
     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi wecine, thanks for bringing this to our attention.

     

    Is the Dropbox desktop application showing up in the menu bar?

     

    When you hover over it, does any message appear?

     

    This will help me to assist further!

     

    • wecine's avatar
      wecine
      Helpful | Level 6

      Oddly enough, this has been a problem for weeks, but as soon as I go to message the community, it starts working again. I now see the sync icons in my finder window. All is well with the world! Thank you for the follow up. 
       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        No worries, let us know if you experience this issue again in the future!

    • wecine's avatar
      wecine
      Helpful | Level 6

      It was and there was no message. But it seems to be working now. 

      • wecine's avatar
        wecine
        Helpful | Level 6

        Okay -- it's happening again. I open up my FINDER and inside the dropbox folder, there are no icons the indicate the sync status. 

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