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Forum Discussion

James P.45's avatar
James P.45
New member | Level 2
9 years ago

Stuck "importing photos..."

My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually com...
Mobile
Sync
Michael K.109's avatar
Michael K.109
New member | Level 1
9 years ago

Hello all,

The person trying to help me from Dropbox wrote to me again and I wrote back. I have alerted her to this thread (with a link) and to the number of people in it, including Daniel J. from today. In the last email from her, she recommend I try the following (see below), which I did, but this did not resolve the issue for me, and I've informed her of that, and she will apparently consult with specialists further, and I'll post any updates.

Best,

MK

//////MESSAGE TO MK FROM DROPBOX//////////

Thanks for that additional information. In order to have the specialists review this further, we need to make sure that the Dropbox application is up to date.

Currently you're connecting to Dropbox using version 3.12.5 of the desktop application. We recently released version 3.12.6 and I'd like to have you update your application.

You can find the latest version (3.12.6) of the Dropbox desktop application here:

https://www.dropbox.com/downloading

Please open the .dmg file and double click the Dropbox icon to install Dropbox.

Once the Dropbox application is updated, please reboot your computer. If you're still seeing similar issues after updating the application just let me know.

I'll investigate further with the specialists on our team. Thanks again for all of your assistance troubleshooting this issue. Let me know if you need anything in the meantime!

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