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GnsGnn's avatar
GnsGnn
Helpful | Level 5
2 years ago

Stuck folder across multiple users

I have a specific folder in a branch shared with multiple users, which won’t sync for none of the users who have it shared. Also, more worrying, the folder is NOT current when viewed from the web or ...
Dropbox Rewind
Shared Folders
Sync
Web
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi GnsGnn, sorry to hear about that! 

 

We had an outage a couple of hours before, so I am positive that some of the issues you mentioned stem from that.

 

Let's start with the syncing state of the folder: can you clarify the app's syncing status as we speak? 

 

You mentioned that you're working on multiple devices, so it'd be good to have a specific troubleshooting point, in order to move forward. 

 

As for the website, and the error you get there when creating folders: have you tried a different browser by any chance? What is the error you get? 

 

As for the Rewind, I'd suggest you try that again, because 4 hours sounds like a long time, and I reckon the process might be stuck.

 

Keep me posted, and we'll take it from there!

  • GnsGnn's avatar
    GnsGnn
    Helpful | Level 5
    2 years ago

    Hi all,

    the issue resolved itself in a couple days, with minor loss of data (human error).

     

    Thanks for the support

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to know everything is back on track GnsGnn!

       

      Wishing you a wonderful Monday ahead, cheers! 

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