You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

CPDev's avatar
CPDev
Explorer | Level 3
2 years ago

Strange bug: "Unhandled Thrown Error!" using "Request Files" in Windows

Using Windows File Explorer, when we right-click inside a Dropbox-synched folder, and select "Request Files", the browser window opens with a 404 Not Found error. I have verified that the user is log...
Desktop
dropbox business
Error Messages
File requests
Share
Web
  • Luke L's avatar
    Luke L
    2 years ago

    CPDev Sorry for the inconvenience. This issue should have been fixed

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey CPDev, thanks for bringing this to our attention.

 

It's a strange issue indeed; can you quit the Dropbox app and restart it to see if that helps?

 

If that doesn't help and if you haven't already, can you also restart your computer?

 

Let me know how it goes.

  • CPDev's avatar
    CPDev
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    We tried both ideas (quitting / restarting the app and rebooting) but no luck. Same strange error persists...

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi CPDev, are you able to create file requests directly from the site?

       

      Do you have any custom API apps running, branding, or team restrictions which might affect file requests?

      • CPDev's avatar
        CPDev
        Explorer | Level 3
        2 years ago

        Hi Jay,

         

        Thanks for responding. We don't use the Dropbox API and file requests work just fine from the browser. The folders we've tried, our users have full access to them. If you want to email me, I can provide details about the accounts where we observe this behavior.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!