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4dmaze's avatar
4dmaze
New member | Level 1
4 days ago

"Sorry, this type of video cannot be saved to this device" error when saving through a shared link

Hello, I have videos that I have exported from After Effects as mp4. I right-click the video and copy the Dropbox link. Then I send it to someone as a text, they can view just fine but when they save...
Error Messages
Shared Links
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hi there 4dmaze - sorry to hear you're having issues with this.

Can you please clarify your device's OS and if this happens with just this video or all? 

Are you able to download the file through the shared link on a desktop device normally by the way?

Any additional information is more than welcome! 

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