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Forum Discussion

Bed12's avatar
Bed12
Explorer | Level 3
4 months ago

Some folders do not give online-only option on Windows

Hi, I am on Windows and several folders do not give "make online-only" as an option when I right click on them in Windows Explorer. This is a problem particularly because it's not showing up folders ...
Desktop
Sync
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Bed12 - sorry to hear about this.

 

Could you send us a screenshot of the options you get when you right click on those folders, so that we can have a visual too?

 

Thanks!

Bed12's avatar
Bed12
Explorer | Level 3
3 months ago

 

This is for my camera uploads folder, but happens for a few other folders

 

This is for a different one where the option does appear

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    I can see that the option to make it available offline is there though Bed12 

     

    Could it be that the folder is already online-only, or that it contains some files that are online-only perhaps? 

     

    What is the syncing icon shown on the folder?

    • Bed12's avatar
      Bed12
      Explorer | Level 3
      3 months ago

      It shows that the folder is synced. However, all the files and the folder are still on my computer. Yes, I did try to use the option before for the folder but nothing happened to the folder. When I go into the browser app I don't see any way to tell if a folder is online only or not. 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 months ago
        Walter wrote:

        What is the syncing icon shown on the folder?

        Bed12 wrote:

        It shows that the folder is synced.

        But which icon is displayed? Is it a solid green with a white check, a green outline with a green check, or a cloud icon?

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