Some files/folders don't sync from the web to my Windows desktop app.
Dear all,
I need some help to get my files to synced on my laptop.
I'm using Windows 11, and the icon in the task bar informs me that all my files are up to date (properly synced).
The window...
"}},"componentScriptGroups({\"componentId\":\"custom.widget.Custom_Scripts\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.Qualtrics\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:101001014\",\"message:826485\"],\"name\":\"ForumReplyPage\",\"props\":{},\"url\":\"https://www.dropboxforum.com/discussions/101001014/some-filesfolders-dont-sync-from-the-web-to-my-windows-desktop-app-/826485/replies/826492\"}}})":{"__typename":"ComponentRenderResult","html":" "}},"componentScriptGroups({\"componentId\":\"custom.widget.Qualtrics\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/community/NavbarDropdownToggle\"]})":[{"__ref":"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/customComponent/CustomComponent\"]})":[{"__ref":"CachedAsset:text:en_US-components/customComponent/CustomComponent-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolvedBadge\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolutionList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolutionList-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/nodes/NodeView/NodeViewCard\"]})":[{"__ref":"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1741624997000"}],"message({\"id\":\"message:826485\"})":{"__ref":"ForumTopicMessage:message:826485"},"messages({\"constraints\":{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:826485\"}},\"first\":10,\"sorts\":{\"postTime\":{\"direction\":\"ASC\"}}})":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw4MjY0OTIsODI2NDky","node":{"__ref":"AcceptedSolutionMessage:message:826492"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null},"totalCount":1},"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/ThreadedReplyList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeDescription\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1741624997000"}],"message({\"id\":\"message:826490\"})":{"__ref":"ForumReplyMessage:message:826490"},"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1741624997000"}],"cachedText({\"lastModified\":\"1741624997000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1741624997000"}]},"CachedAsset:pages-1741988488024":{"__typename":"CachedAsset","id":"pages-1741988488024","value":[{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"HealthCheckPage","type":"COMMUNITY","urlPath":"/health","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741988488024,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"MM-dd-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":null,"possibleValues":["en-US","fr-FR","de-DE","ja-JP","pt-BR","es-ES"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"Category:category:101001000":{"__typename":"Category","id":"category:101001000","entityType":"CATEGORY","displayId":"101001000","nodeType":"category","depth":2,"title":"Help","shortTitle":"Help","parent":{"__ref":"Category:category:English"},"categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Category:category:English":{"__typename":"Category","id":"category:English","displayId":"English","nodeType":"category","depth":1,"parent":{"__ref":"Category:category:top"},"title":"English","entityType":"CATEGORY","shortTitle":"en"},"Forum:board:101001014":{"__typename":"Forum","id":"board:101001014","entityType":"FORUM","displayId":"101001014","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Create, upload, and share","description":"Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Create, upload, and share","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":5361,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2023-05-02T02:23:16.033-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:47":{"__typename":"Rank","id":"rank:47","position":30,"name":"New member | Level 2","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1310744":{"__typename":"User","id":"user:1310744","uid":1310744,"login":"JuergenLandes","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-06-03T00:28:55.492-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":2,"entityType":"USER","eventPath":"community:mxpez29397/user:1310744"},"ForumTopicMessage:message:826485":{"__typename":"ForumTopicMessage","uid":826485,"subject":"Some files/folders don't sync from the web to my Windows desktop app.","id":"message:826485","revisionNum":4,"repliesCount":2,"author":{"__ref":"User:user:1310744"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:826485"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:826485"},"body@stripHtml({\"truncateLength\":200})":" Dear all, \n I need some help to get my files to synced on my laptop. \n I'm using Windows 11, and the icon in the task bar informs me that all my files are up to date (properly synced). \n The window...","body@stringLength":"838","rawBody":"
Dear all,
\n
I need some help to get my files to synced on my laptop.
\n
I'm using Windows 11, and the icon in the task bar informs me that all my files are up to date (properly synced). \n The windows explorer says that some (not all) dropbox folders haven't synced yet. \n Everything looks fine on the website. \n Some files and folders are on the website but not on my hard drive. \n I have not exceeded the storage limit. \n I've used Windows7 to create the files and folders that are not syncining. So there shouldn't be a problem with characters.
\n
\n How can I get the files to sync on my Windows11 laptop? \n I've tried restarting the computer. \n I've tried stopping and restarting the synchronization.
\n All help is much appreciated, \n Juergen
","kudosSumWeight":0,"postTime":"2025-03-14T02:59:55.186-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Windows","text":"Windows","time":"2022-02-07T09:39:13.851-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:826485_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":33},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:826485":{"__typename":"Conversation","id":"conversation:826485","solved":true,"topic":{"__ref":"ForumTopicMessage:message:826485"},"lastPostingActivityTime":"2025-03-14T03:56:06.828-07:00","lastPostTime":"2025-03-14T03:56:06.828-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:826485":{"__typename":"ModerationData","id":"moderation_data:826485","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:826485_4":{"__typename":"Revision","id":"revision:826485_4","lastEditTime":"2025-03-14T03:52:35.846-07:00"},"AcceptedSolutionMessage:message:826492":{"__typename":"AcceptedSolutionMessage","id":"message:826492","conversation":{"__ref":"Conversation:conversation:826485"},"author":{"__ref":"User:user:1310744"},"revisionNum":1,"uid":826492,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:826490"},"subject":"Re: Some files/folders don't sync from the web to my Windows desktop app.","moderationData":{"__ref":"ModerationData:moderation_data:826492"},"body":"
Thanks Nancy for getting in touch.
I just uninstalled and re-installed dropbox. Previous users had tried this and it didn't solve their problem.
It seems to have worked for me!
And yes, I have all my folders set to be available offline and everything to be synced at all times.
The taskbar icon now says that dropbox is syncing more than 25.000 files.
Can you send me a screenshot of what you see when opening your File Explorer > Dropbox folder, so that I may have a visual?
\n
As for the folders youâre not seeing on your desktop app, have they been unchecked in your selective sync settings here?
\n
Let me know when you have more info.
","body@stringLength":"803","rawBody":"
Hi ! Thanks for your post.
\n
Can you send me a screenshot of what you see when opening your File Explorer > Dropbox folder, so that I may have a visual?
\n
As for the folders youâre not seeing on your desktop app, have they been unchecked in your selective sync settings here?
\n
Let me know when you have more info.
","isEscalated":null,"postTime":"2025-03-14T03:46:08.912-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:826490_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:826492":{"__typename":"ModerationData","id":"moderation_data:826492","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:826490":{"__typename":"ModerationData","id":"moderation_data:826490","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"Revision:revision:826492_1":{"__typename":"Revision","id":"revision:826492_1","lastEditTime":"2025-03-14T03:56:06.828-07:00"},"QueryVariables:ReplyList:message:826492:1":{"__typename":"QueryVariables","id":"ReplyList:message:826492:1","value":{"id":"message:826492","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1741624997000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1741624997000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1741624997000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1741624997000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1741624997000","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1741624997000","value":{"description":"{description}"},"localOverride":false},"Revision:revision:826490_1":{"__typename":"Revision","id":"revision:826490_1","lastEditTime":"2025-03-14T03:46:08.912-07:00"},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1741624997000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1741624997000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001014","messageSubject":"some-filesfolders-dont-sync-from-the-web-to-my-windows-desktop-app-","messageId":"826485","replyId":"826492"},"buildId":"G6LFdF6Y8sb5g8rZyM3sC","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}
Dropbox Staff
