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Forum Discussion
Smart Sync options are missing on my context menu
I have scoured the forums for help. There is no "Smart Sync" Option when I right click on a folder on my business dropbox. I used to have the option, it disappeared 2 days ago. Pertinent info - Win...
Yes we got it resolved. We did a more in-depth removal of dropbox even than the one I found above followed by repeating several of the same simpler steps outlined above and finally something triggered it to work. I can't tell you exactly what worked because I have no idea to be honest. Something in the sequence of events maybe.
Lusil
Dropbox Staff
Dropbox StaffYes we got it resolved. We did a more in-depth removal of dropbox even than the one I found above followed by repeating several of the same simpler steps outlined above and finally something triggered it to work. I can't tell you exactly what worked because I have no idea to be honest. Something in the sequence of events maybe.
Having problem syncing with windows 7 and windows 10. Any ideas on how to correct this. Worked perfectly than stopped when windows 10 was uploaded to my windows 7 computer!
- Lusil
Hi gadgets906, thanks for checking in with us.
As a first step, I'd recommend giving a simple reinstall of the desktop app that's not syncing a try. To do this:
- Stop Dropbox from running by selecting on
- Uninstall the desktop app.
- Reboot your computer to ensure that you complete the uninstall.
- Download and install the latest version of the desktop app.
If that doesn't do the trick for you, please send me a screenshot (without any personal info) of what you see when you hover over your Dropbox icon.
Keep me posted!
