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Forum Discussion

bennchann's avatar
bennchann
Explorer | Level 3
5 years ago

Smart Sync not showing up

My PC previously installed the Dropbox with Smart Sync function, but recently after an update I have lost this function and I don't seem to see any on/off switch in preferences nor on the right click...
Desktop
Sync
Windows
  • Daphne's avatar
    Daphne
    5 years ago

    Hey again bennchann!

    For the first error message that you showed there, can you check out Jay's reply here on another thread to see if that does the trick?

    I'm thinking that resolving this should also fix the second error and issues with Smart Sync that you're having at the moment.

    Let me know how it goes!

bennchann's avatar
bennchann
Explorer | Level 3

Hi Daphne, 

 "Dropbox system extension" had been toggled on previously, I have just tried to reinstall Dropbox and seem to have these two error popping up.dropboxproblem.JPG

problem2.png

Is there anyway I might be able to fix this ? Really appreciate the help, thanks!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey again bennchann!

For the first error message that you showed there, can you check out Jay's reply here on another thread to see if that does the trick?

I'm thinking that resolving this should also fix the second error and issues with Smart Sync that you're having at the moment.

Let me know how it goes!

  • bennchann's avatar
    bennchann
    Explorer | Level 3
    5 years ago

    Amazing! it worked, thank you so much for the help!

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      I'm super happy to hear that bennchann!

      I'm always here if you need anything else, feel free to just give me a nudge.

      Have a great day! :coffee:

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