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Forum Discussion
LauraHunt
6 years agoHelpful | Level 5
Single file with red 'X' won't sync
I'm having a maddening problem since yesterday: without anything having changed in my system, my workflow or my files, all of a sudden there's this one file that refuses to sync. When I open the Drop...
- 6 years ago
Just wanted to let you know that unfortunately, it's happened again. I worked on my files, fired up the Dropbox desktop app in order to back up my changes, and everything synced fine except for that one file again.
Like I did before, I copied the file to a separate folder on my hard drive, I then deleted it from both my local Dropbox folder and the website, and then I copied the file back to my local Dropbox folder from the separate folder in which I had previously copied it to. Then and only then it synced.
At least this works, but it's not the most convenient of solutions...
Moderator's note: You can read more about this here too: https://www.dropboxforum.com/t5/Create-upload-and-share/Stuck-syncing-291-files-some-have-red-X-s/td-p/391580
Juunas
Experienced | Level 12
Hi again LauraHunt,
Sorry, I had read your message too quickly - you had already checked for weird characters. My bad. You said you have tried deleting the files on both sides - have you tried moving the file out just on your desktop? Does that change sync online so that the file is removed there too? Or does it still stay visible online? Is the behaviour same if you just delete it online, how does the deletion sync on your desktop (if at all)?
Joonas
LauraHunt
6 years agoHelpful | Level 5
Hi Juunas,
Unfortunately, I've tried both solutions and no difference at all. If I upload the file to the website, the Dropbox client will try and fail to download it to my desktop. If I do it the other way around and copy the file to my local Dropbox folder (I have a security copy on another folder in my hard drive), the client will try and fail to upload it.
ok, so literally as I was writing this, I tried again; I deleted the file from both locations, moved a security copy of the file from another folder in my computer to my local Dropbox folder, and NOW it worked. I swear I have tried this so many times before, both ways, to no avail whatsoever.
Maybe it was some weird hiccup, maybe cache related? Who knows! Thanks so much for trying to help me out here, Juunas. Whatever it was, I can now breathe again.
Best regards,
Laura
- Juunas6 years agoExperienced | Level 12
- LauraHunt6 years agoHelpful | Level 5
Just wanted to let you know that unfortunately, it's happened again. I worked on my files, fired up the Dropbox desktop app in order to back up my changes, and everything synced fine except for that one file again.
Like I did before, I copied the file to a separate folder on my hard drive, I then deleted it from both my local Dropbox folder and the website, and then I copied the file back to my local Dropbox folder from the separate folder in which I had previously copied it to. Then and only then it synced.
At least this works, but it's not the most convenient of solutions...
Moderator's note: You can read more about this here too: https://www.dropboxforum.com/t5/Create-upload-and-share/Stuck-syncing-291-files-some-have-red-X-s/td-p/391580
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