You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cmj83's avatar
cmj83
New member | Level 2
2 years ago

Since when do you have to PAY to view a shared folder?

A client shared has shared rather large files from their dropbox account and I'm unable to view them without paying for a dropbox account, what in the world is this dark pattern money gouging effort ...
  • Walter's avatar
    2 years ago

    Hi there cmj83 - sorry to hear you're having issues with this.

     

    Shared folders take up space on all of the accounts that are members of the share. 

     

    If you'd like to view the folder without impacting your own account's quota, you can ask the owner to share a link with view only rights with you instead.

     

    I hope this helps!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!