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Forum Discussion
Shared folder not visible to shared user
The office where I work has a Dropbox business account with 2TB of storage available. That account is under the office manager's name. Folders in her account are shared to my personal account.
Abo...
In that case, could you check if this folder is listed in your sharing tab to add it back to your account copwriter?
Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account?
While we're at it, could you maybe navigate to your events page and try to restore the folder from there?
Jay
Dropbox Staff
Dropbox StaffThanks for the clarificaiton about the location of the folder, this would be fine to have it stored in a subfolder like that.
I can see that you still have the Carbonite syncing icons visible, since there is no yellow sync icon for Dropbox. Could you try quitting that application as well to see the Dropbox icons?
Here is a File Manager screencap after quitting Carbonite:
- Walter
Hey copwriter - sorry to jump in here, but I just wanted to mention that the icons on your files are still coming from Carbonite, not Dropbox.
Are you 100% sure that you quit that app on the affected machine?
If you did and this persists, you might need to uninstall it completely.
While we're at it, you might wanna give these steps a go too.
Okay. I disabled Carbonite, OneDrive, Google Drive, and Amazon Drive in the startups folder on Task Manager, then rebooted the machine. This is a screenshot of my Dropbox folder:
As for the other suggestion regarding the Registry keys, the Dropbox overlay icons appear in the list starting at position 18. I saw the advice that higher priority overlay icons have to be disabled so that Dropbox appears in the first 15 entries, but I have no idea how to do that without potentially pranging my Windows installation. I don't make Registry changes without knowing what they're going to do. Here is what the Registry entries look like:
I'd like to get back to the original issue of regaining access to the "patient records" folder that shows online in Dropbox but not in my File Manager list. I get the impression that the presence or absence of a file icon is relevant to this problem, but I'm wondering if we can resolve it without chasing down every folder icon in the Windows universe.
- Hannah
Hey copwriter, I understand your hesitance in regards to the registry keys, however, we basically first need to make sure that Dropbox works as it's supposed to, which is part of the troubleshooting of your original issue, that's why we're insisting on this.
I'd suggest you follow the steps that Walter linked in his reply, about the 15 icons and let us know if that brings back the Dropbox icons.
And can you please also check one more thing? If you click on the Dropbox icon in your system tray and then on the folder icon next to your initials/profile pic, are you taken to the same Dropbox folder we see in your screenshots?
>>Hey @copwriter, I understand your hesitance in regards to the registry keys, however, we basically first need to make sure that Dropbox works as it's supposed to, which is part of the troubleshooting of your original issue, that's why we're insisting on this.<<
I have some appointments today. I will come back afterward and see if I can edit the Registry to get the folder icons to appear.
>>And can you please also check one more thing? If you click on the Dropbox icon in your system tray and then on the folder icon next to your initials/profile pic, are you taken to the same Dropbox folder we see in your screenshots?<<
Yes, it brings up the same folder. The folder's true path is D:\Users\Tim\Documents\My Dropbox\Dropbox.
Okay, I have disabled the startup of Carbonite, OneDrive, Google Drive, and Amazon Drive in Task Manager. I edited the Registry to prefix all of the OneDrive keys with Zs and rebooted the computer. The Dropbox keys start at Position No. 8:
The Dropbox folder of File Manager now looks like this:
As before, I'm not seeing my "patient records" folder. What should we try next?
- Hannah
Thanks, copwriter!
It does look like the Dropbox sync icons are back, everything looks okay.
Just wanted to confirm a couple more things with you; if you add a test file now in your Dropbox folder, does it sync to your account online?
And if you go through the steps in this article, does the "patient records" folder appear in the list of folders?
>>Just wanted to confirm a couple more things with you; if you add a test file now in your Dropbox folder, does it sync to your account online?<<
Yes, that happens.
>>And if you go through the steps in this article, does the "patient records" folder appear in the list of folders?<<
That's more complicated. The "patient records" folder is shared from another Dropbox account, the business account I mentioned in my original post. The "patient records" folder isn't going to show up in my Selective Sync list. If I log onto the online business account, the "patient records" folder shows up there, and it is marked as shared with my account, as are several other folders.
The other folders appear in my desktop Dropbox list, but "patient records" doesn't.
- Walter
In that case, could you check if this folder is listed in your sharing tab to add it back to your account copwriter?
Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account?
While we're at it, could you maybe navigate to your events page and try to restore the folder from there?
>>In that case, could you check if this folder is listed in your sharing tab to add it back to your account @copwriter? <<
Mystery solved. There was a flag on that folder indicating I had not "joined" the folder. It now shows up in File Manager on my desktop machine.
>>Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account? <<
That folder is set to sync to my desktop, which is what I want.
>>While we're at it, could you maybe navigate to your events page and try to restore the folder from there? <<
The events page indicates I created the shared folder "patient records" three minutes ago.
Thanks much to you and everyone at Dropbox tech support for your help. It took a while, but everything is back up and running as it should.
