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tardisbleu's avatar
tardisbleu
Explorer | Level 3
3 months ago

Sending computer shows 165 GB of data but receiving computer shows 2.01 GB

Sending computer shows 165 GB of data but receiving computer shows 2.01 GB. How to get the receiving computer to get the complete file?  I have changed to not show "read only" numerous times, but it ...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi there tardisbleu - sorry to hear you're having issues with this.


Can you please walk me through the exact steps you take to do this so that I can advise further?

 

Thanks so much!

  • tardisbleu's avatar
    tardisbleu
    Explorer | Level 3
    3 months ago

    I have the files(music) on Computer 1 sitting in Drop box.  Can access them.  

    On computer 2 can see the files, but the files are empty. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey tardisbleu, thanks for the update here.

       

      Is the Dropbox application installed on computer 2? And what is the sync status and version of Dropbox on that computer?

       

      You can hover over the Dropbox icon in your system tray/menu bar to see that info.

      • tardisbleu's avatar
        tardisbleu
        Explorer | Level 3
        3 months ago

        What is sync status?  I have transferred these file before with no problem.  Don't know why they won't go back to the computer

         

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