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Forum Discussion

michel Salloum's avatar
michel Salloum
Explorer | Level 4
2 years ago

"Send a copy" isn't showing as an option on my Windows context menu

hello folks, i don't see the option of ""Send a copy" in the menu in desktop anymore:  
Desktop
Dropbox Transfer
Windows
PopM's avatar
PopM
Explorer | Level 3

Hello,

I am experiencing the same problem with one of my users (I have Dropbox Standard with 6 licenses).
From time to time, the "Send a copy" option of the right-click menu disappears, for no apparent reason. Uninstalling/reinstalling the software, rebooting, and all the other usual methods do not bring it back. It just magically appears one day and disappears the next.

Any ideas? We have Windows 10 Pro, version 22H2, OS build 19045.3448, 64-bit OS.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to hear about this, PopM.

 

Can you let us know which version of the Dropbox app you're using and what the sync status is?

 

You can see this info, when hovering over your Dropbox icon.

  • David L.160's avatar
    David L.160
    Explorer | Level 3
    2 years ago
    I have been in contact with support weeks ago. Their response was that their engineers were aware of the problem and are working on it. However, I still have no resolution.
  • PopM's avatar
    PopM
    Explorer | Level 3
    2 years ago

    I have Dropbox 184.4.6543. All the files from all the folders are synced. Some files are online-only and some are offline.

    None of the files for that user offer the right-click "Send a copy" option.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update, PopM.

       

      Can we send you an email, so we can look into this internally as well?

      • PopM's avatar
        PopM
        Explorer | Level 3
        2 years ago

        Yes, that would help. Feel free to send me an email.

        Thank you.

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