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Forum Discussion
"Send a copy" isn't showing as an option on my Windows context menu
hello folks, i don't see the option of ""Send a copy" in the menu in desktop anymore:
Hello,
I am experiencing the same problem with one of my users (I have Dropbox Standard with 6 licenses).
From time to time, the "Send a copy" option of the right-click menu disappears, for no apparent reason. Uninstalling/reinstalling the software, rebooting, and all the other usual methods do not bring it back. It just magically appears one day and disappears the next.
Any ideas? We have Windows 10 Pro, version 22H2, OS build 19045.3448, 64-bit OS.
- Hannah
Dropbox Staff
Sorry to hear about this, PopM.
Can you let us know which version of the Dropbox app you're using and what the sync status is?
You can see this info, when hovering over your Dropbox icon.
- I have been in contact with support weeks ago. Their response was that their engineers were aware of the problem and are working on it. However, I still have no resolution.
I have Dropbox 184.4.6543. All the files from all the folders are synced. Some files are online-only and some are offline.
None of the files for that user offer the right-click "Send a copy" option.
