You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BobSmith3's avatar
BobSmith3
Explorer | Level 4
8 months ago

"Remove special characters from filename - files unable to sync" error - unable to locate file.

See attached images. I receive this error, but when I select "see issues" and "view file location", nothing happens. I've tried reinstalling dropbox, same problem. I have tried searching the filename listed, can't find it anywhere on my mac. All I want to do is rename those files so they stop giving upload errors. No luck.

 

Anyone have any luck trying to get dropbox to work as it should & show the location of a file it doesn't want to play ball with?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey BobSmith3, let's jump right into this! 

     

    If you access your account online, and try to locate and rename the files there, do you have any luck? 

     

    Keep me posted, and we'll take it from there!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!