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Forum Discussion
Reinstalling dropbox for Smart Sync
Hello,
I have upgraded my account to pro to use Smart Sync. However when i click on the reinstall link, a window opens and then closes and nothing happens.
Need help plz. I don't want to uninsta...
Hey there dfouni - how are you today?
Have you rebooted your computer after upgrading at all?
Bear in mind that if you wish to re-install our software and don't want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location for this new install.
Hope this hepls clear things up and thanks for using Dropbox. If there's anything else I can do for you, please let me know!
Walter
Dropbox Staff
Dropbox StaffHey there dfouni - how are you today?
Have you rebooted your computer after upgrading at all?
Bear in mind that if you wish to re-install our software and don't want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location for this new install.
Hope this hepls clear things up and thanks for using Dropbox. If there's anything else I can do for you, please let me know!
I have the same problem as dfouni had. Since I can't reinstall from the preferences menu, can I safely uninstall from PC Control Panel and reinstall Dropbox, then download files from Dropbox online to my document files?
- Walter
Of yourse you do KJStAug!
To do this, open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then please click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device. You may need to click "Show processes from all users" to check all processes.
Once you are viewing these processes, if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps for each applicable process:
- Click on the line that references the process to select it
- Click on "End Process"
After you've done so, please try to follow the normal uninstall instructions found on this page.
Once you've completed those, you can go ahead and install anew:
http://www.dropbox.com/downloading
Let me know how this goes!
