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Forum Discussion

shaneh's avatar
shaneh
Explorer | Level 3
5 months ago

Shared folder contents not populating and not syncing

I'm on a team with 4 people and all of us joined the shared folders because we're all listed on Dropbox.com.  But, only one of us sees all of the contents of the shared folder.  Another person can se...
desktop
Share
Shared Folders
sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks, @shaneh.

 

Would you mind checking this article with some steps to help fix syncing issues, and let me know if they help?

shaneh's avatar
shaneh
Explorer | Level 3
5 months ago

Hi Hannah,

 

I don't have a firewall or antivirus software on my laptop.  I took all of that bloatware off.  The team member who uploaded all of the files succeeded into uploading the files or we wouldn't be able to see them on Dropbox.com.  Why is it saying it's all up to date when it's not?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago

    Provided there's no confidential information shown, can you take a screenshot from the Dropbox website of one or two of the folders that won't sync?

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