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Forum Discussion
shaneh
5 months agoExplorer | Level 3
Shared folder contents not populating and not syncing
I'm on a team with 4 people and all of us joined the shared folders because we're all listed on Dropbox.com. But, only one of us sees all of the contents of the shared folder. Another person can se...
Rich
Super User II
shaneh wrote:
I can't even view all of the contents on Dropbox.com.
If the content isn't appearing on Dropbox.com, then it hasn't been uploaded to Dropbox yet. The website will show you everything in the folder, even if it's not syncing down to your computer.
For items you can see that won't sync, make sure the file and folder names aren't using any characters that would cause issues with the sync.
shaneh
5 months agoExplorer | Level 3
Hi, nope, neither of those are the issue. No file or folder name problems. This is very frustrating. It makes no sense that each of us are seeing different things.
- Hannah5 months agoDropbox Staff
Hey @shaneh, are you still having this issue?
If so, is the only person that can see all the files, the one who uploaded them to the folders?
And if that's the case, is their syncing finished - can access the files on dropbox.com as well?
- shaneh5 months agoExplorer | Level 3
Correct, their app says nothing is left to sync. The rest of the team, their apps say syncing is all up to date, but we can't see the folders unless we go on the web version of Dropbox.
- Hannah5 months agoDropbox Staff
Thanks, @shaneh.
Would you mind checking this article with some steps to help fix syncing issues, and let me know if they help?
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