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Forum Discussion

BobSmith3's avatar
BobSmith3
Explorer | Level 4
8 months ago

"Remove special characters from filename - files unable to sync" error - unable to locate file.

See attached images. I receive this error, but when I select "see issues" and "view file location", nothing happens. I've tried reinstalling dropbox, same problem. I have tried searching the filename...
Desktop
Error Messages
Mac
Sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey BobSmith3, let's jump right into this! 

 

If you access your account online, and try to locate and rename the files there, do you have any luck? 

 

Keep me posted, and we'll take it from there!

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