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Forum Discussion
PDF E-mail attachments attaching as HTML instead of PDF
Just wondering if anyone has encountered this issue. I'm using a Samsung smartphone & tablet. When using Samsung mail and attaching a pdf file from Dropbox, it will attach as an html file. It only ha...
Jay
Dropbox Staff
Dropbox StaffHi Mikeb365, could you attach a screenshot showing exactly what you're tapping when attaching the file and what options you see?
Hi Jay,
Here are the steps:
1: open an e-mail and click the paperclip for attachments. Add the appropriate file, usually a pdf or jpg.
2: This box come up momentarily indicating that it is creating a link
3: The file is added as an HTML file.
Yes, I was working with a Dropbox technician and he recommended trying that. After he came up with nothing, I thought I would try the Dropbox community to see if anyone else had a similar issue.
- Nancy
Can you give me the ticket number from your convo with our support team? I’d like to go through the steps you’ve tried them already.
- Megan
Hey Mikeb365, thanks for that!
I was able to locate the ticket number reference, and it seems that the Specialized agents agree with what we have in mind.
This would indicate that the issue is coming from the Samsung Mail app itself and not from Dropbox.
In any case, and since this has already been reviewed by our specialized agents, I'm afraid that our hands are tied as to how this works.If any other user has an additional workaround, other than what was already suggested, they're more than free to share them here with us.
I hope this clarifies!
Thank's Megan.
