You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Mikeb365's avatar
Mikeb365
Explorer | Level 3
12 months ago

PDF E-mail attachments attaching as HTML instead of PDF

Just wondering if anyone has encountered this issue. I'm using a Samsung smartphone & tablet. When using Samsung mail and attaching a pdf file from Dropbox, it will attach as an html file. It only ha...
Mobile
upload
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi from me as well, Mikeb365! Besides “Create link”, do you see another option to attach your files as they are instead? You can also upload a screenshot of what you see here, so that we can have a visual.

Mikeb365's avatar
Mikeb365
Explorer | Level 3
12 months ago

Here you go Megan. Creating link quickly appears, then an HTML link is added to the e-mail. I hope this helps. It does not give me any options, just creates the link.

 

Mike

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Mikeb365, could you attach a screenshot showing exactly what you're tapping when attaching the file and what options you see?

    • Mikeb365's avatar
      Mikeb365
      Explorer | Level 3
      12 months ago

      Hi Jay,

      Here are the steps:

      1: open an e-mail and click the paperclip for attachments. Add the appropriate file, usually a pdf or jpg.

      2: This box come up momentarily indicating that it is creating a link

      3: The file is added as an HTML file.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for these screenshots, Mikeb365! They really help. 

         

        I tested this on my end in the meantime and it’s working properly, so I’d like to see what’s going on.

         

        Have you tried clearing the cache of the Dropbox mobile app, and reinstalling it?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!