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Forum Discussion
Os X 10.13 High Sierra & Smart Sync
There's a lot of posts about possible issues with OS X High Sierra and Smart Sync. We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
Apple recommended something I should have thought of... Safe mode.
I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):
sudo spctl --master-disable
I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.
The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.
Issue seems resolved.
Ross_S
Dropbox Staff
Dropbox StaffSorry it's taken me so long to get back.
We should now have resolved the issue where, when some opt into Smart Sync, you proceed to grant Accessability but can't proceed. Is anyone still hitting this on macOS 10.13+ ?
Many thanks!
Thanks for the update! And sorry for the delay! I'm going to try a few today. Will let you know. Stand by...
I've just tried it, and seeing the same issue. I've also tried the accepted solution, booting into safe mode, suspending Gatekeeper, and then installing it, which works, until the machine restarts and the Dropbox extension is blocked again.
I've also tried it on a home computer running High Sierra. Unlike on the work machine, MacOS will pop up a warning saying that it's blocked an extension, and then when it's dismissed Dropbox then prompts to open the security preferences. On the work machine, I don't get the first popup from MacOS.
- Jane
It's fine to contact me on my work email. We've been able to work around our Dropbox issues because High Sierra has not been good for us in general, but we're starting to get Macs with High Sierra on them by default so it's become a priority to find a fix.
- JayThanks for the confirmation, we’ve sent you a brief message to that address.
Please let us know if you haven’t received it in your inbox. Thanks! Has anyone managed to get a working solution to this? We have the same issue on Multiple Mac's with High Sierra. Dropbox seem to have no clue on the issue and even with support tickets logged the response we are recieving is at SNAILS pace.
Terrible support thus far.
- Sanchez
Ticket Ref: 7683435 - and to be honest I'm tired of your support team promising me they have a fix then asking for screen recording and screenshots when the issue is exactly as per screenshots showin on page two of this thread. EXACTLY THE SAME.
As per page 1 sorry
- Sanchez
The problem seems to have been finally resolved in our offices with Beta build 46.3.60 and in the most current stable release. We have been holding off on updating all of our users to High Sierra because of this issue so we are happy to finally see some progress. Has this update worked for everyone else having the issue or did we just get lucky with the 3 machines we've tested on thus far?
HOLD OFF! We're on 46.4.65 and it's still a problem. We had one the other day where no matter what we did, or how we configured it, we could not get Smart Sync to work. In the end we had to use Selective Sync and told our users to just bring files down one by one as they need them.
- Jane
- Sure thing! Sounds great! Let me know what you need.
- Jane
Folks, quick FYI here... We just noticed Apple released 10.13.4. So in an effort to stay up-to-date around here, we installed it. As soon as we logged back in we recieved the following pop up:
This appears to be the normal behavior in allowing these blocked system extensions in High Sierra that we haven't been seeing or getting with the Dropbox installer. Now i know this was after the fact, so come monday i'm going to reimage a computer fully with 10.13.4 and then try and install Dropbox. I'll let you know if successful. STAND BY...
- Jane
