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Forum Discussion
Ipad version of word not syncing with Dropbox
Hi,
I've been syncing Microsoft Word files between my Macbook and Ipad through Dropbox with absolutely no problem.
Right now I noticed that while Word on my Ipad timestamps the time I change...
I went to "settings" and tried "reset Word -- clear all documents". That seemed to do the trick. Thanks!
BethOfAusproblem description fits exactly to my problem. Preview in Dropbox is correct, but old version in Word (smartphone). No problems on PC.
Jake, Mar 19, 2021, 8:43 AM PDT:
Hello Motte,
Thanks for contacting us.
My name is Jake and I will be happy to assist you with your request.
From my understanding you are having an issue syncing Word documents on the Dropbox mobile app.
Currently I can only see a BlackBerry Priv (STV100-4) linked to your account.
*Dropbox no longer maintains a Dropbox app for Blackberry. This app has been built by Blackberry Limited using Dropbox APIs and has not been reviewed by Dropbox.
You may need to contact Blackberry regarding this issue.
Please let us know if you need further assistance.
Kind Regards
Jake
The Dropbox Team
Dear Jake,
Thanks for your immediate reaction. You are right, as far as a BlackBerry Priv (STV100-4) is linked to my account. But have you noticed, that other Dropbox users are having the exact same problem? I assume, these users are using up-to-date smartphone os. I would bei happy, if you'd dive deeper into the problem.
Kind regards
Motte
Yep, mine is an iPad where I’m using my new iPhone SE as a hotspot for internet access.
Success! It’s a Word thing not a DropBox thing! Thanks to Daphne I did the whole DropBox / Clear Cache / Install / Uninstall to be absolutely certain where DropBox was at, but I’ve been too nervous to edit this important document on my iPad since Sunday.
Am now on my iPad, and nearly died when the Sunday version of my document appeared on here despite DropBox showing me clearly that IT had the CORRECT version.
So...
In Word, Settings, I found Offline Files / Recent Files available Offline was on, so I turned that off.
Then I went hunting for how to clear the Cache on my iPad. Found I had to go to Settings / Word / Reset Word / Clear All Documents
I then double clicked and swiped up to remove my current Word session, then went back to DropBox and finally successfully opened the version of the document I needed.So it is basically Word settings that have defaulted on my iPad that don’t fit how DropBox works!
I’ll let you know how things go from here on in, but I can now get to work on this VID (very important document)All the best.
And... the old version just showed up on my ipad again. So went to Settings, Word, Reset Word, and Clear All Documents again. Swiped the existing Word session away and reopened and all good.
I gather this is now the new norm, but at least it is a quick and easy enough process.
