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Forum Discussion
I need to disable syncing in order to save changes in Photoshop.
There seems to be a change in the behavour in file sync. Now Dropbox interupt the saving process of an application (Planimate from InterDynamics). When the software saves it's file, I understand it d...
My issues have been solved without me doing any active part. My guess is some background update has fixed it.
(edit: the issues WAS solved for a time, but no longer)
Walter
Dropbox Staff
Dropbox StaffHi All; apologies for the late reply.
I was just wondering if any of you are still seeing this behavior when editing files that are syncing via our desktop app through a 3rd party app.
If you do, I'd like to put you in touch with our support team so let me know here and I'll create a ticket for you asap using the email address that's linked to your profile(s) here on our Community.
Thanks a bunch for your patience and cooperation and I'm sorry if this has caused any inconvenience so far.
Walter I now get issues with Microsoft Power BI as well. I cannot develop in the file as long as Dropbox is active. I need to put Dropbox sync on pause, then Power BI will be responsive again.
I do not like the development of Dropbox at all. You had a great service that I have paid for many many years. But I get very close to the point when I will take the troouble of finding another cloud service for backup and file sharing. Please remove this stupid feature of file locking, or whatevery you do, to interfere with files. I'm not interested in working many people on the same file at the same time. Let me disable that part completely. I'm NOT interested in that, but I AM interested in what Dropbox used to be...
I'm in the same boat. Used to work with various enormous files, be it psd, tiff or avi or whatever and 1) Dropbox wasn't locking the files 2) upload pattern seemed to be different, syncing say 2GB file after each ctrl+S took seconds. Now Drobox seems to sync not chunks, but whole files, locks them and - as I learnt the painful way - on forcibly unlocking those files they simply *pooof* gone nothing no trace no sign RIP file.
I'm on Windows 7, so I understand my version of operating system might not be supported anymore, but on the other hand Dropbox still starts and syncs, so that's not the issue. Also I can understand changing the way app works, even if the change seems for the worse. But what I cannot understand is why the app takes full control of my file and removes it during interrupted sync process? File was to be synced local, like most of my files.
This problem persists for some time now, and try as I might I cannot easily change my workflow to accomodate those unexpected changes in Dropbox behavior. Why would I need restore file function anyways if you delete it beyond any chance of restoration? You are charging more $$$ and deliver sub-par product...
Signed: sorely disappointed long-time Dropbox user.I'm stuck with this same BIG issue since 2020. I used to be able to just save every few seconds in Photoshop without a problem, and now I get this message forcing me to wait for the sync to be done before I can save again. (it's that "file is locked" problem) I tried everything.
Just like you I'm considering moving to other cloud saving options now. The whole reason why I used dropbox over other clouds is for how efficient it was to work on a Photoshop file directly from dropbox and have access to many saved states backups in case I screw up. Now we have to close the sync until we're done working, which makes us lose all of those backups. I've lost a whole print artwork because I was working without sync and I accidentally saved it in a lower res and it's screwed.
RIP
