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Forum Discussion
Dropbox not syncing with others I share documents with.
I cannot seem to get my documents to sync with the other I share with. They can't see my revisions and I can't see theirs
Megan
Dropbox Staff
Dropbox StaffYes please, toni R.
Also, please clarify if they're sharing a link with you, or adding you directly to the shared folder.
Let us know of any updates! Thank you!
adding me to shared folder
- Megan
Cool, thanks for clarifying, Toni!
In this case, please ask them to follow the steps mentioned above, and I'll be waiting for your update.
ok
Okay, I was removed and re added. Next step please...
Yes, I can do that. I have been using the website.
- Nancy
Awesome. Please let me know, once you’ve got more updates from them.
Hello, they have updated the file/report and I cannot see their updates. Please advise.
- Nancy
Thanks for giving that a go, Toni R. Are they also using the Dropbox website to update the files, or the desktop app instead?
If they’re using the desktop app, can they see their updates on their web account?
I’m trying to isolate the issue and make sure they’re not having syncing issues on their end instead.
It i s not on their end. Their is an entire team of using this document and I am the only one with the issue
I received an email to add the folder in my dropbox account
- Megan
Awesome, in this case, can I send you a ticket, in order for us to have a look into this internally?
yes, please, I really need to resolve this.
- Megan
Hey Toni, I just sent you an email, I'll see you there!
thank you, I just responded.
